Shipping and Returns
1. Countries We Ship To:
We ship worldwide directly from Tokyo, Japan. Local duties and taxes will be due upon delivery, determined by each receiving country.
2. Shipping Rates & Methods
** COVID19 Alert : For the shipping to the United States, South America, Australia and New Zealand, only express shipping is available due to suspended international mailing service between Japan. For these countries, we are using the courier service including Fedex and UPS, then only express shipping is available. We apologize for the inconvenience.
We are using Japan Post Mailing Service. STANDARD SHIPPING and EXPRESS SHIPPING are available as below. You can choose your preferable shipping method when checkout. If you purchase teaware like kyusu and yunomi, we would recommend to choose EXPRESS SHIPPING, since it is trackable. Although we are trying to do prompt deliveries after order is completed, please understand the delivery might be delayed during holiday season or by the unexpected situation.
- STANDARD SHIPPING
We ship products using ePacket as a standard shipping. Shipping Fee, $5.95 - $9.95 depending on the area is calculated when checkout. Delivery speed depends upon the shipping area. It usually takes 7-10 days. Free Shipping for Orders Over US$49.
- EXPRESS SHIPPING
Delivery time varies depending on destination country, but it takes 3-5 days on average. Shipping Fee is automatically calculated when checkout as the below table.
Shipping Fee Table
3. Return Policy:
We only accept refund if