FREE standard shipping for orders over $49

1. Countries We Ship To:

We ship worldwide directly from Tokyo, Japan. Local duties and taxes will be due upon delivery, determined by each receiving country.


2. Shipping Rates & Methods

We are using Japan Post Mailing Service. STANDARD SHIPPING and EXPRESS SHIPPING are available as below. You can choose your preferable shipping method when checkout. If you purchase teaware like kyusu and yunomi, we would recommend to choose EXPRESS SHIPPING, since it is trackable. Although we are trying to do prompt deliveries after order is completed, please understand the delivery might be delayed during holiday season or by the unexpected situation.

 

  • STANDARD SHIPPING

We ship products using ePacket as a standard shipping. Shipping Fee, $5.95 - $9.95 depending on the area is calculated when checkout. Delivery speed depends upon the shipping area. It usually takes 7-10 days. Free Shipping for Orders Over US$49. 

  • EXPRESS SHIPPING

     Delivery time varies depending on destination country, but it takes 3-5 days on average.  Shipping Fee is automatically calculated when checkout as the below table. 

     

    Shipping Fee Table


    3. Return Policy:

    We only accept refund if

  • We delivered the wrong products to customer due to our mistakes
  • We delivered a damage/defective item(s) to customer.
  • Please contact us within 14 days of your purchase via Contact Us,  and include order number, item(s) , and the reason for refund in a message section of the Contact Us page. We usually respond within one business day.